Pushing the Boundaries of Process-Oriented Quality Management Through Conceptual Modeling

Quality management must continuously adapt to new business trends and technical progress. However, there is often a lack of time and resources to deal with the development of new methods for quality management. For this reason, the focus in practice is primarily on the question of how established quality management methods can be specifically adapted and expanded for new fields of application. At this point, conceptual modeling and metamodeling are valuable means to integrate new concepts with established quality techniques and methods to further develop the discipline. This paper highlights the topics of “smart services” and “environmental sustainability” and shows how modeling-based solutions for these fields can be purposefully created with the help of metamodeling.