Burnout Prevention Using Process Management Tools

In this chapter, we show how to conduct process analysis. First, we explain the basic methods such as the “magic” triangle of process management, the eight wastes of Lean Management, and the process design. Second, we show how to apply the same methodology—i.e. the methodology used in traditional process management—to analyse psychological issues occurring in the processes of your company. Next, we introduce the concepts of process improvement and process innovation and explain how these concepts can be applied to your processes when addressing burnout and related psychological issues.