Introduction

In this chapter, we share with you our motivation for the book. First of all, we outline the latest developments in the field of process management and discuss whether it will disappear as a field of research (spoiler alert: it will not!). Next, we describe some observed issues with process management in firms. It seems that the field of study became way too technical leaving its most important element—the human—unnoticed. Finally, we explain the logic behind this book and its structure.