Concept Integration of APQC’s Process Classification Framework (PCF)® and Enterprise Architecture Frameworks with Signavio

In this research, an integration between process frameworks and enterprise architecture frameworks was conducted. A well-recognized process framework, APQC’s Process Classification Framework® (PCF) and Enterprise Architecture (EA) framework-based integrated Information Architecture (IA) model called Enterprise Online Guide (EOG) were chosen. The scope of the research was on a typical order-to-cash end-to-end process built around a fictitious company called Global Bike Incorporated (GBI). The necessary and additional models for the integration were created using SAP Signavio Process Manager. This research and the models prove that the process hierarchy levels of EOG can be aligned with PCF and the inclusion of process metrics from PCF to EOG increases the holistic view of EOG.