How Can Favorite Digital Services Enhance Users’ Digital Well-Being? A Qualitative Study

Digital services play a pivotal and multifaceted role in today’s everyday life. Understanding digital services’ impact on their users’ well-being has thus become essential, and the concept of digital well-being has recently been introduced. This study aims to deepen our understanding of digital well-being by investigating how users’ favorite digital services can enhance their digital well-being. The data were collected through 14 interviews. The interviewees were young Finnish adults (aged 22–31 years) who actively use digital services in their everyday lives. The findings demonstrate that favorite digital services can enhance their users’ digital well-being at psychological, social, and cognitive levels. Digital services can contribute to psychological well-being by providing retreat, serenity, and enhancement to daily tasks. Digital services also contribute to social well-being by fostering connectedness and sense of unity. Finally, digital services enhance cognitive well-being by promoting knowledge and understanding and by offering inspiration.