Voice Assistants - Research Landscape

AI-powered Voice Assistants (VAs) emerge as attractive facilitators of the increasing interactions between people and machines in the Metaverse. VAs are still at early stages of adoption, so this systematic literature review charts the landscape of existing VA research with a focus on their use in different context. This helps us identify important aspects that require further examination. The findings indicate that while academic interest in this novel subject is increasing, the literature regarding the factors that drive continuous use does not take into account VAs’ intelligence. Indeed, users perceive such devices as collaborative sentient actors rather than as tools. Taking these perceptions into consideration can help to increase the engagement of users with VAs.