The Impact of KAIZEN on the Operational Performance of Multinational Manufacturing Companies Through the Degree of Maturity. A Mixed Study in Mexico

Kaizen or change for the better continues to be a term that needs much to be explored in the industrial environment and in the academic arena. Understanding its implementation, especially in multinational manufacturing companies (EMMs), is vital to avoid errors and confusion. On the other hand, the EMMs that apply it must explore the degree of maturity or sustainability of the implementation of Kaizen techniques to achieve positive results in their operational performance. Therefore, the general objective of this study is: to analyze the impact of Kaizen techniques through the degree of maturity on operational performance in multinational manufacturing companies (EMM). A mixed methodology (qualitative and quantitative) to analyze the implementation of the Kaizen EMM, the quantitative result, speaking, indicates the most implemented techniques, and how those EMMs that have a greater degree of maturity and implementation present better results in their operational performance.