Welfare, Aging, and Trust

The chapter is a critical review of the problems and implications of trust and in managing diversity in the British community care system. It is a system in need of strong diversity management in the light of the world economic downturn in recent years. Despite raft of policies on leadership in social care in the UK, the structural issues for why the needs of diverse groups are not met are difficult to understand at particular levels of analysis. The central problem has been lack of “trust.” The chapter detangles the implications of different forms of trust in order to understand care relations. It also introduces personalization and questions if trust is facilitated or surveillance engendered.