Technology Acceptance Model in the SMEs and Moving Forward: A Systematic Literature Review from 1986 to 2021

This paper aims to review literature on Technology Acceptance Model (TAM) to develop insights into how the research is developing, especially on Small and Medium Enterprises (SMEs), offer a review of the research to date and form future research directions. The review to identify, select and analyze the present TAM literature on SMEs. In total, 75 articles were included in the review process. The paper focusses only on research published in English. Consequently, the scope of review has been limited as some works published in other languages English may be excluded. The finding that, research on TAM in SMEs is dominantly carried out by quantitative methods, and is also dominant in the management issues. In terms of research locations, the dominant countries as research locations are Southeast Asia, the Middle East and Europe. In addition, it was also found that TAM in SME also liked other theories, namely TOE, TIB and DOI. This paper provides one of the pioneering workouts to systematically review the research on TAM for SME, especially for the period 3 decade. There are still many unexplored areas of model potential application that could contribute to SME.