The Impact of Employee Empowerment and Organizational Citizenship Behavior with Mediating Role of Job Satisfaction at Amman Private Hospitals

This research attempts to explain the relationship between employee empowerment and organizational citizenship behaviour (OCB) with mediating role of job satisfaction at Amman Private Hospitals. A 212 valid questionnaires were used for quantitative analysis, yielding 25.83% response rate. Structural equation modeling was used along with inferential statistical analysis techniques to test the hypotheses. It was observed that employee empowerment has a significant effect on OCB as well as on job satisfaction. Whereby, job satisfaction has a significant effect on OCB. Besides, job satisfaction also had a mediating effect on employee empowerment and OCB. This research is limited to job satisfaction, employee empowerment and OCB conducted only in private hospitals with the adoption of quantitative approach. Moreover, this research contributes empirical evidence about the nature of the relationship between employee empowerment and OCB via job satisfaction in Jordanian private hospitals. Thus, managers from private hospital industry can reap benefit out of it.