Aragón Open Data Assistant, Lesson Learned of an Intelligent Assistant for Open Data Access

Chatbots are becoming more popular on websites. To ensure their widespread adoption and effectiveness, it is crucial that the development of these assistant technologies prioritizes user experience, integrating advanced computational methods without losing the human-centric perspective. This paper provides a comprehensive analysis of the insights obtained from the Aragón Intelligent Assistant Project, highlighting the main key lessons from deploying a chatbot dedicated to facilitating accessibility to open data for the regional government of Aragón. This article presents the difficulties and obstacles faced to meet the needs of real users while modern natural language processing technologies are being incorporated. The discussion underscores that, notwithstanding the sophistication of artificial intelligence, the user experience should be prioritized through ongoing evaluation and improvement. Chatbots must be continually tunned to align with human interaction paradigms if they are used to be as valuable tools for citizens.