Analysis of Defects in Quality Management in a Company from the Automotive Industry
摘要
The paper addresses a topic related to quality management in a company in the automotive industry. The purpose of the paper is to investigate a complaint received from the customer within the analysis team in the production department, highlighting the defect analysis procedures, the way defects are treated within the company, the relationship established with the customer who complains about certain defects identified in the products, as well as defect management within the company.