Theoretical Foundations

Administrative science considers it uncritical that integrating implementation aspects at an early stage of the innovation process can actually help to create more holistic solutions (cf. Torfing in Public Manag. Rev. 21:1–11, 2019 [1]). These orientations are central to the literature on New Public Governance (NPG) in the field of innovation in the public sector. Research in the field of eGovernment focuses mainly on the citizen-centered public value approach. The focus is primarily on the effects of eGovernment on citizens, i.e. on external effects. However, the publications focus less on the role of employees as actors in transformation and as creators for Chief Digital Officers (CDOs).