Collaborative Decision-Making Processes Analysis of Service Ecosystem: A Case Study of Academic Ecosystem Involution

With the collaboration of several intelligent services, a crowd intelligence service network has been formed, and a service ecosystem has gradually emerged. As a novel service organization model, the Service Ecosystem (SE) can provide more sophisticated, precise, and thorough services and has attracted widespread attention. However, it also brings negative effects such as involution, and information cocoon room. Thus, how to analyze the collaborative decision-making mechanism between the SE regulation algorithm and the crowd intelligence group, exploring the reasons behind the negative effects, and finding effective intervention strategies have become problems in this field. To solve the challenges, we propose a Computational Experiments-based method Decision-making processes Analysis model in SE, namely CEDA. The proposed CEDA model consists of three modules: the autonomous evolution mechanism module, the learning evolution mechanism module, and the collaborative decision-making analysis module. Among them, the computational experiments can provide a customized test environment for the analysis of collaborative decision-making processes and find out the appropriate intervention strategy. Finally, the validity of the CEDA model is verified through the case of academic ecosystem involution. The results show that computational experiments can provide new ideas and paths for collaborative decision-making processes analysis.