Generational Diversity in Tourism Workforce: Evaluating the Reported Differences Across Cultural Clusters

This study evaluates for the first time the reported differences between Millennials and the preceding generations—Generation X and Baby Boomers—of tourism workforce across cultural clusters—Germanic, Anglo, Eastern European and Southern Asian. The evaluation is presented in terms of effects sizes from pairwise comparisons in a number of aspects of tourism work and employment including, variety and change, withdraw behaviors, work-life balance, job security, autonomy, pay, attachment to the organization, stimulation and co-workers relationships. Although the findings were similar among cultural clusters, Dutch Millennials, contrary to their counterparts in the US and Cyprus, placed less importance than the preceding generations on aspects related to pay. Similar differences were also found in aspects related to mobility and work-life balance. Thus, the future development of this field of inquiry will require a better understanding of the impact of national culture.