ERP Reference Artificial Intelligence Technology

In this chapter, we explain the artificial intelligence technologies that are used in ERP systems to implement corresponding business applications. We identified two types of technology provisioning in the context of ERP systems. There are artificial intelligence technologies that are embedded into the database system and application server of ERP systems. For scalability reasons, artificial intelligence infrastructure (e.g., GPU computing) is also provided side by side to the ERP platform. We will introduce both types of ERP technology so that a general understanding is provisioned. However, from our perspective, it is not valuable to consider this topic abstractly. Therefore, we will depict as a concrete example SAP S/4HANA as the well-known ERP product and reflect the contained artificial intelligence technologies. This is also helpful in understanding the case studies and implementation framework introduced in the last part of the elaboration. The goal is to describe what those technologies are intended to be used for and not to explain all features and functions in detail.