The Effect of New Work Policies During Covid-19 on Employee Performance and Loyalty in Jepun Kuta Bali Hotel

The Jepun Kuta Bali Hotel has taken proactive measures to combat COVID-19 in Bali. This includes implementing a novel work system that involves reduced salaries and adjusted employee hours. The introduction of this new work system is expected to impact employee performance and loyalty during the COVID-19 pandemic at the Hotel Jepun. To assess this, the study employed a descriptive qualitative research approach, involving field research through interviews and documentation. The findings revealed that the new work policy, which entailed reduced salaries and modified working hours, had a positive influence on both employee performance and loyalty. Despite these adjustments, the company continued to provide employee benefits through bonuses earned from guest services. The company’s decision to implement this policy was not solely profit-driven but also considered the well-being of its employees. The opportunities presented by this company had a notable impact on enhancing employee performance, as employees felt highly supported and, in turn, were motivated to deliver their utmost in terms of quality and responsibility. Moreover, the availability of a work-from-home option, a comfortable work environment, and supportive colleagues all contributed to creating a favorable impression on individual employees. This, in turn, allowed employees to enhance their knowledge, insights, and skills, both directly and indirectly.