How to Mitigate the SMEs Supply Chain Risk During the Pandemic in Indonesia with Failure Mode and Effect Analysis?

Covid-19 has caused severe economic shock in many countries. Many companies have failed during the pandemic, showing the unpreparedness of current supply chains for disruption and unexpected environmental changes. This research aims to identify risks that may occur and evaluate risks along with identifying mitigation action plans for the printing SME supply chain during the pandemic. Therefore, this study determines three indicators for assessing the company risks using Failure Mode and Effect Analysis. The theoretical implications of this research are identifying 16 risk events and 23 risk agents with the highest Risk Priority Number of 576. Also, six main risk agents are found based on the 80/20 Pareto principle. The managerial implications of this study are (1) Applying the principles of Supply Chain Risk Management to determine the supply chain risk management using the compiled risk management framework in Word and Excel; (2) Production managers can monitor supply chain risks regularly to determine the appropriate managing efforts by risk conditions in the future; and (3) Improving customer relations is the proposed risk management strategy.