Improving Diplomatic Mission Service Production with Big Data: The Case of Indonesian Embassy in Moscow

The focus of this paper is on the production of government services, provided by administration department of the embassy, which accounts for high percentage of embassy expenditures. This study will act as a blueprint for the Embassy of the Republic of Indonesia in Moscow to adopt and implement Big Data-driven enterprise architecture mainly focused on the Administration Department. It is intended to guide the governmental organizations such as diplomatic missions and consular agencies and provide insightful knowledge to transform their activities and services into e-government solution through the power of digital technology. We discover more about the characteristics of government institutions and products in diplomatic systems that are leading the way in transforming how they operate with information technologies in era of Big Data and digitalization.