Discipline, Punish … and Workarounds

AI’s ability to extract, classify, and process data on individuals and groups, as I explain in the previous chapters, necessarily leads to various forms of control. For instance, in Chapter 2 , I discuss how Uber drivers can feel uncomfortable because the app manages their rides and monitors the minutiae of their work-life. In this chapter, I further expand on the Uber driver example (among many others) and rely on two studies that I recently conducted with data collected in the US and the UK.