Identifying Success Factors in Business Intelligence Using Resource-Based Approach: A Literature Review

In recent years, business intelligence has been a mechanism that provides important decision-making information to ensure firms’ sustainability and add value to stakeholders. This study provides a review of literature that investigates how and why firms can use resource-based approach to identify factors for business intelligence success. A qualitative approach was adopted to carry out a content analysis of existing literature. The findings indicated that factors like firm’s tangible and intangible resources are associated with information technology and organizations’ system, which supports enhancing firm’s business intelligence capabilities and performance. Based on the literature review findings, a conceptual model has been developed to be empirically tested in future studies. The consolidated findings may contribute to existing literature on business intelligence and resource-based approach may be used in identifying a firm’s success factors in the context of business intelligence.