How Much Is Nonverbal? Exploring Workplace Incivility Across Cultures
摘要
Cultural norms for workplace communication suggest different forms of expression for meanings, prevalence, and functions of ostracism, abusive supervision, bullying, and microaggression, often labeled as workplace incivility. This chapter explores how the four domains of communication context may influence the understanding of uncivil behaviors and how to mitigate the negative consequences of ostracism, abusive supervision, and microaggression on victims.