Implementing Data-Driven Management: A Case of the National Heart Center

The chapter considers a case study on the implementation of data-driven management at the Almazov National Medical Research Center of the Russian Ministry of Health. Data-Driven Management (DDM) is an important digitalization trend, including healthcare digitalization. For a medical organization, the introduction of Data Driven Management is designed to improve the quality of decisions made and the overall efficiency of operations. The step-by-step implementation of Data-Driven Management in the national medical center is given, the problems identified during the implementation process are indicated, and ways to solve them are proposed. The implementation of the approach began with an increase in the level of process maturity. The next step was to build a quality control system and internal benchmarking as tools for implementing DDM. In the process of developing and implementing analytical dashboards in the activities of the Almazov Center, the need to ensure the validation and quality of data entered into information systems became obvious. This, in turn, required the construction of a user training system. The work carried out made it possible to speed up the decision-making process and objectify them, including by improving the quality, accessibility, and speed of data transfer required for decision-making.