A Study on the Integration of Endpoint Security Service Operations Management: Focusing on Cloud Services

Enterprises are increasingly adopting SECaaS (Security as a Service) to address external threats and safeguard information assets of endpoints, owing to its cost-effectiveness compared to on-premises solutions. However, the proliferation of security products and service types, coupled with a shortage of operational personnel, has led to reduced operational efficiency and suboptimal maintenance of the optimal operational state. This study aims to investigate operational issues and inefficiencies encountered by small and medium-sized enterprises (SMEs) that implement multiple cloud Security as a service (SECaaS). This paper proposes three strategies for integration. First, the enhancement of the SaaS Maturity Model, specifically the four-Level model, focusing on multi-tenancy, to facilitate the configuration of integrated operational management systems. Second, addressing the technical limitations that arise during the adoption of services (stability and security concerns) through prior verification conducted by security service providers. Third, enhancing operational efficiency through integrated management of operations and agents. This study is expected to lead to improved operational efficiency for small and medium-sized enterprises (SMEs) that have adopted numerous endpoint security services. Furthermore, it is anticipated that companies providing SECaaS will benefit from the development of platform services that support integrated operational management for various enterprises and heterogeneous cloud information Security as a service (SECaaS).