A Study on the Intention to Use the Urban Air Mobility Passenger Transportation Service

Many countries and companies around the world are preparing to introduce Urban Air Mobility (UAM) Passenger Transportation Service (PTS) as a means of transportation to solve the increasingly serious traffic congestion in the city center and environmental pollution caused by cars. This study empirically analyzed the factors affecting future users' Intention to Use UAM PTS as an essential condition for the successful introduction of PTS. This study designed a research model of the TAM and UTAUT methods and analyzed them with a structural equation Model. As a result, Perceived Usefulness, Perceived Ease of Use, Social Influence, and Facilitating Conditions were found to have a statistically significant impact. Particularly, Social Influence demonstrated a strong influence on Intention to Use UAM PTS. Policy authorities, manufacturers, operators, and boarding facility operators preparing for UAM PTS should reflect on these outcomes from the design stage for the early establishment of UAM PTS.