Partnering for Patient Safety Through Patient Engagement

Your actions toward engaging and empowering patients and families are perhaps the most powerful tool at your disposal, allowing you to get to outcomes that matter to stakeholders across the healthcare system. This chapter is designed to help you engage with patients and families on their journey to safer, high-quality healthcare and your leaders on the journey to zero harm. Because engagement occurs at different levels, we cover strategies for engagement during the process of care and during the cocreation of organizational programs and policies. Lastly, the chapter provides you with case studies to ignite ideas and resources to start or reinvigorate a safety and quality patient and family advisor program within your healthcare system.