Shaping Emotional Intelligence with Gamification Techniques

In the current era of digitalization and amidst the challenges posed by the prolonged pandemic and the implementation of martial law, the development of Emotional Intelligence (EI) has increasingly shifted to online platforms. This shift has prompted the exploration of novel methodological approaches in education. One effective approach in developing EI during distance learning is the integration of game technologies, particularly the use of gamification tools and artificial emotional intelligence technology. This study aims to investigate the potential and effectiveness of employing gamification tools and Emotion AI in enhancing students’ EI. The methodological foundation for EI trainings with the use of gamification techniques is the 4-component instrumental model for developing EI (4EI Model). Adapted for the entrepreneurial and business context, the 4EI Model comprises four components, namely Self-awareness, Self-management, Social awareness, and Relationship management. Correspondingly, specific tools based on cutting-edge software are proposed for each component. The research employs quantitative methods to collect measurable data from students and conduct objective tests. EI training sessions with the use of gamification tools are being implemented within the curriculum of economics and management programs at Ukrainian Engineering Pedagogics Academy (UEPA). The effectiveness of the proposed gamification techniques in fostering the development of EI is corroborated by the survey results obtained from students using the ‘Emotional Intelligence in Business’ questionnaire. Consequently, the proposed gamification techniques demonstrate relevance and effectiveness, thereby warranting their integration into the educational process for the development of EI.