Information Literacy as a Key Challenge to Improve Social Protection in France Through New Uses of Collaborative Information

We consider social protection as a key challenge for the future of our society. Our society is also in full digital transformation, with consequences of crises of trust and meaning, especially at work, and crisis of the social bond. A new approach of social protection or welfare state may be an interesting way to build new proximity solidarities. For us, Information Literacy may be an important lever to improve social protection in France through new uses of collaborative information to develop a more inclusive society, in a global context of a highly tertiary economy around new approaches of services in an economic and organizational intelligence perspective applied to territories. We analyze these issues through two complementary cases: a Territorial Healthcare Community (CPTS) and a Family Assistance Organisation (CAF).