Introduction

The hospitality and tourism industry is acknowledged as a significant force in value creation and as the third largest employer in the world economy (WTTC, 2022). The hotel sector, an integral part of this industry, is a dynamic and highly competitive area with continuously developing new hotels and alternative lodging options. Hotel managers are crucial to the expansion and competitiveness of the industry since they have to develop novel strategies for attracting guests and business. Therefore, it is crucial to comprehend what hotel management is and how it works.