The Role of ChatGpt in Knowledge Sharing and Collaboration Within Digital Workplaces: A Systematic Review

This systematic review explores the relationship between knowledge management, the digital workplace, and the utilization of ChatGPT technology. The review investigates the impact of ChatGPT on knowledge sharing, collaboration, and learning in the digital workplace context. Additionally, it examines the alignment of ChatGPT with the principles of Learning 3.0 and its potential to enhance personalized educational interactions. The review analyzes the benefits of using ChatGPT in the digital workplace, including individualized assistance, adaptability, and collaboration. However, it also addresses the challenges associated with ChatGPT, such as accuracy, contextual understanding, and ethical considerations. The methodology section outlines the inclusion/exclusion criteria, data sources, search strategies, and data coding and analysis techniques used in the review. The results section presents findings related to cost savings, task utilization, and employee perspectives on ChatGPT in the digital workplace. The discussion and conclusion section summarizes the theoretical and practical contributions of the review, highlighting the importance of integrating metacognitive skills within learner applications and the potential of ChatGPT to revolutionize knowledge management and collaboration in the digital workplace. Overall, this systematic review provides valuable insights into the benefits, limitations, and future implications of using ChatGPT in the digital workplace for knowledge sharing and collaboration.