Redefining Educational Terrain: The Integration Journey of ChatGPT

Advancements in technology have dramatically reshaped our modes of learning, instruction, and information access. From immersive e-learning platforms to interactive educational simulations, technological tools have transformed traditional educational settings into dynamic, interactive, and comprehensive learning spaces. A notable stride in this direction is the emergence of ChatGPT (Generative Pre-trained Transformer), a cutting-edge AI tool that curates personalized learning by providing bespoke feedback and detailed explanations to learners. While there is abundant research on the adoption of e-learning platforms, the exploration of ChatGPT’s acceptance and utilization remains relatively uncharted. Addressing this research void, our study introduces a holistic model, synergizing the constructs of Information Quality and System Quality. To substantiate the model, a questionnaire was disseminated among 278 university students in the UAE, with the data subsequently analyzed using partial least squares-structural equation modeling (PLS-SEM). Results underscored the paramount significance of Information Quality and System Quality as primary determinants driving students’ inclination towards using ChatGPT-integrated learning platforms. This research augments the existing discourse on AI in education, presenting pivotal insights for educators, decision-makers, and AI solution architects. Such insights are instrumental in honing AI technologies to resonate with user preferences, while simultaneously considering overarching environmental considerations.