People’s Perceptions of the Benefits, Risks, and Acceptance of Services Delivered by Drones in the United Arab Emirates

Recently, commercial unmanned aerial vehicles, also known as drones, have received substantial interest in public and civil environments because of their potential to deliver services and products. These are relatively new applications of drone technology. This study was conducted to understand people’s perspectives on the benefits, challenges, and attitudes towards the use of this technology for delivering these services in the UAE. We conducted a descriptive survey with 238 respondents who were students and employees at the University of Dubai and collected data using an online questionnaire. The present study reveals people’s perceptions of the benefits and risks of drone services. Additionally, this study gauged attitudes and concerns related to the use of drones. These results will enable scholars and decision-makers to conduct further investigations on the adoption of services delivered by drones.