The Government Portals of Ecuador: Analysis of the Demand and Utilization of Public Services by Older Adults Through the Internet

This study aimed to analyze the digital inclusion of older adults in Ecuador within the context of online public services. The main objective was to understand how this demographic group adopts and uses technology, identify the challenges they face when interacting with government websites, and evaluate the accessibility and user-friendliness of these portals. A quantitative methodology was employed, involving a survey directed at Ecuadorian older adults, exploring their proficiency in information and communication technologies (ICTs) and their access to devices such as computers and mobile phones. The primary findings revealed that while a significant percentage of older adults in Ecuador have access to technological devices and the Internet in their homes, there is a significant digital divide in terms of digital skills. Most respondents had an intermediate level of proficiency in ICTs but still encountered difficulties in navigating and using government websites. Many relied on assistance from others to access online services, and some found that the information on these portals was not always clear and accessible. In conclusion, this study emphasizes the need to address digital inclusion for older adults, particularly in the context of online public services. Policies and strategies are required to promote specific training and support for this demographic group, as well as improvements in the usability of government portals.