Literature Review
摘要
This chapter explains the ideas and principles that are related to the field of business services literature, including Resource Orchestration Theory (ROT), plural sourcing, and business services portfolio. Based on the literature review, hypotheses will be formulated. Finally, we summarise this chapter by answering objective 1 as described in the introduction, namely: Identify which antecedents form a part of an enterprise orchestration capability that aims at integrating internal and external resources.