Conclusion: Limitations and Future Research

In this book, we introduced four objectives to explore which antecedents form a part of an enterprise orchestration capability that aims at integrating internal and external resources. We theoretically developed and empirically validated a business services portfolio model and its corresponding antecedents. More specifically, we demonstrated how digitalisation may overcome business services implementation barriers. Overall, we focus on digitalised Global Business Services (GBSs) in the context of a plural sourcing strategy and provided evidence how an enterprise ecosystem approach may decrease GBS implementation challenges. In doing so, we operationalised our definition as described in the introduction “An enterprise ecosystem is a socio-technical environment in which individuals within organisational units, which are supported by digital interactions, collaborate in co-creating, implementing and orchestrating GBSs in order to create business value”.