Accessible Chatbot Interface for Price Negotiation System
摘要
Globally, E-commerce has been evolving as the most popular business platform. In recent years, several e-commerce organizations have evolved such as Amazon, Flipkart, eBay, and Walmart, etc., with robust search engines and beginners-friendly interfaces. The benefits of this e-commerce marketing strategy may be made available at any moment in accordance with the interests of the consumer, which may also be the goal of making a profit in the market. Compared to physical brick-and-mortar stores, e-commerce has become more successful because of quick access and availability of various products at any instant but fails to provide negotiation in purchasing (bargaining approach), which most consumers prefer. With the development of machine learning and deep learning technologies, a variety of chatbot applications were developed that can be used to calculate pricing so that consumers can view them and make more informed and effective decisions. In this article, we intend to provide a scalable user-friendly interface for the chatbot e-commerce platform to enhance the relationship between two parties(the consumer and the merchant). As a result, we observed that enhancing negotiation with chatbot provides a win-win strategy for both consumers as well as merchants. Through this win-win model, consumers gain from purchasing the goods at the best price for the large quality and Merchants can improve their business.