Unfinished Business in Conflict Resolution (1990)
摘要
TheTheory of conflict resolution generalUnfinished business in conflict resolution thesis of ‘analytical problem-solvingProblem-solving facilitated conflict resolutionConflict resolution’ is that parties to a conflictConflict are able to find agreed options or means by which to cooperate in achieving their goals once they have made a complete analysis of the problems in their relationships. Such an analysis includes perceiving accurately the depths of feelings and the frustrations experienced by each other, and the extent to which apparently hostile behaviors are the consequence of environmental constraintsConsequence of environmental constraints.