Problem-Solving (1979)

The approach to this study of unsolved problems—i.e. how they are analysed and defined—and also the conclusions of this study that dwell on processesProcess by which specific unsolved problems may be resolved, both involve the notion of problem-solvingProblem-solving. This is a familiar notion when it is applied to means of dealing with a situation: it is not far removed from the notion of decision-making. It is less familiar as a particular approach or technique that excludes all means of dealing with or controlling situations except those that specifically seek a resolutionResolution as distinct from a coercive settlement. It is appropriate, therefore, to consider problem-solving as an approach and as a processProcess.