Proposed Framework for a Doctor’s Appointment Using Chatbot in Tanzania

More than half of the people living in Ukonga, Tanzania, have a hard time getting to modern healthcare facilities, especially in urban areas. The high cost of healthcare and a lack of qualified medical professionals are primarily to blame for the alarmingly high maternal and child mortality rates. Additionally, getting a health-related consultation can be extremely challenging in some remote areas. An innovative healthcare chatbot utilizing natural language processing (NLP) and artificial intelligence is proposed to address these issues. This chatbot can communicate with users via text, allowing them to get accurate and reliable health information, understand the signs and symptoms of various diseases, and even schedule an appointment with a specialist or doctor. The healthcare chatbot has the potential to improve health outcomes and decrease maternal and child mortality rates in Ukonga, Tanzania, by providing access to healthcare information and services in this manner.