Chatbot of a House Management Company

The paper considers the task of developing the house management company chatbot. The tasks solved by the chatbot are receiving and processing messages from citizens, conducting a dialogue, preparing and sending requests, and providing the necessary information to citizens. The main goal of chatbot development is to automate the work of dispatchers for house management companies. The paper presents the results of the study: the developed architecture of the chatbot system and methods for solving the main tasks that arise in the development of the chatbot, such as classifying messages and extracting named entities. Dialogue management that uses scripts is proposed. A tree-like structure of dialogues has been developed; a general diagram of the dialogue has been given in the form of a business process diagram and an example of a dialogue has been given.