Using PM4Py for Process Mining in an Educational Organization

The results of work on the analysis of business processes of a private commercial educational organization are presented. The authors proposed an original toolkit based on the PM4Py Python library (developed by the Fraunhofer Institute for Applied Information Technology) for assessing the effectiveness of an organization. The developed toolkit allows the manager, based on a visual image of the process map and numerical metrics, to evaluate the performance of specific employees and branches of the organization, and the client's involvement in the educational process. During the implementation of the project, the tasks of adapting a set of events received from corporate CRM based on HCL Notes and integrating the developed tools into this system were solved.