Solve My Problem-Grievance Redressal System

This study aimed to provide a platform that would be an interactive platform for the local common people to lodge their grievances and complaints. The grievances (such as potholes on the roads, garbage on the streets, sewage leakage, etc.) are raised exponentially with the rapid growth of the population. These grievances and complaints have severely. Government officials and developers worldwide strive for measures to control problems and complaints encountered by people in day-to-day life. The traditional grievance procedure or system is time-consuming, and people in remote areas frequently lack assistance. In existing grievances, redressal application complaints are lodged after registration through many forms; an alternative to that would be manually filing the complaint by visiting the official departmental office. To provide a recognized platform that enables proper communication between citizens and locally elected members, we proposed the application “Solve My Problem,” which accepts complaints in a variety of different formats, such as text, images, or video based. The app is used to submit grievances and complaints, which are then displayed to the user’s locally elected representative. In comparison to the existing grievance redressal system, the app doesn’t need long procedures of form filing. It requires just a click of a photo of the issue. The proposed application then uses an ML model that has been trained on image datasets of common problems like pothole, sewers, garbage etc. for classification and extracts location content of the image to trace the location of the issue. The grievances are filtered based on the number of grievances in each area, which are then passed on to higher authorities. Using data visualization techniques that can be viewed by the authorities as well as by the citizen who filed the complaint, there will be a transparent process, and complaints can be tracked. Using the proposed application, the aim is to fast-track the process of filing grievances, connecting the citizen and the government and saving lives by fixing small problems.