Ambidextrous Business Process Management: Unleashing the Dual Power of Innovation and Efficiency

Ambidextrous Business Process Management (ABPM) is a strategic approach that aims to balance innovation and efficiency in managing business processes. This concept recognizes the need to simultaneously exploit existing processes and explore new opportunities for improvement. However, there is a need for a conceptual understanding of how changes in business processes and routines can be effectively described and studied within the context of ABPM. This article presents a case study conducted on ABPM in a Shared Service Center (SSC) in Poland. The study aimed to explore the essence of ABPM and provide insights into its practical implications. By addressing the research question of how changes in business processes and routines can be conceptually described and theorized, this article contributes to the body of knowledge in the field of ABPM. It offers insights into the theoretical foundations and principles underlying the effective management of change in processes and routines. The findings presented in this case study have implications for both practitioners and researchers in the field of BPM. Practitioners can derive substantial advantages from acquiring a profound comprehension of the strategic management of change in processes and routines within a SSC. Researchers can leverage the furnished conceptual framework and theoretical insights to propel the advancement of knowledge in the domain of ABPM, specifically in the context of SSC.