Container Port Performance: Stakeholders Impact and the Complexity of Model Measurement Components—Moroccan Case Study

This book chapter delves into the multifaceted nature of port performance, examining the influence of stakeholders and the complexity involved in developing a comprehensive measurement model. The chapter highlights the significance of considering various stakeholders and their interests in assessing port performance, while also exploring the challenges, conflict areas and intricacies associated with constructing an effective measurement framework. Through an analysis of stakeholder dynamics and the complexities of measurement components, this paper provides valuable insights for researchers, practitioners, and decision-makers in the moroccan port industry followed a qualitative study. This qualitative study insisted to focus on the intricacies of the supply chain approach by examining three essential facets: efficiency, effectiveness, and supply chain integration. These facets are represented by a port triptych, which serves as a conceptual framework for investigating the specificities of port supply chain management in a comprehensive manner.