Identifying Improvement Findings in the Traceability Record Regarding the ISO/IEC 29110 Standard: A Case Study

This article presents a comprehensive analysis of the traceability record according to the ISO/IEC 29110 standard, focusing on traceability and its characteristics. Through three analyses conducted in a company located in Zacatecas during its recertification process in 2022, the compliance of the traceability record and its associated characteristics were evaluated. Firstly, the company's traceability record was examined, identifying its components and its relationship with other work products. Next, three specific analyses were conducted. The first one focused on the overall compliance of the traceability record, revealing that the company has deficiencies in 12.5% of the evaluated aspects. The second analysis focused on identifying the characteristics of the traceability record and their compliance. As a result, it was found that the company does not comply with 20% of these characteristics, indicating significant areas for improvement. The third analysis focuses on the coverage of improvement proposals implemented by the company to achieve a traceability record. As a result of this analysis, it was identified that the company needs to comply with 77% of the characteristics outlined in the improvement proposals. This study highlights the importance of a solid and comprehensive traceability record in accordance with the ISO/IEC 29110 standard. The obtained results provide valuable information for the company in its recertification process and emphasize the need for corrective actions to address the identified deficiencies in the compliance of the traceability record and its specific characteristics.