Robotic Customer Service System ALKETON

Service robots are increasingly surrounding us in various fields of activity, automating various processes. The introduction of robotic systems in an organization allows optimizing labor costs, increasing productivity and minimizing the cost of maintaining front offices. The purpose of this work is to develop a social robotic system capable of providing advice on the products and services of organizations, in particular in the banking sector, in terms of speed and quality comparable to a person. To do this, this article describes the process of creating a robotic system. Namely, the creation of the hardware of the robot, the design and development of the information architect of the robotic system. The analysis of the current business process of banking customer service and the creation of a business process using the ALKETON robotic system are also carried out. The developed robotic system was tested in a bank branch. Where the robot acted as a bank manager and provided services for some bank products. The developed robotic system showed results comparable to those of a human, and in some areas the assessment of the quality of the services provided surpassed that of a human.