Exploring Managers’ Effective Use of Health Management Information Systems Dashboard: A Value-Focused Thinking Perspective

In low-resource settings, effective and impactful decision-making within healthcare systems is essential due to limited resources. Extracting meaningful information from Health Management Systems like the District Health Information System(DHIS2) dashboard has significant implications in improving healthcare planning, and resource allocation. In this study, we investigate values that govern managers’ effective use of DHIS2 Dashboard. We conducted a total of fourteen interviews, which yielded six fundamental objectives (data accuracy, resource optimization, scalability, interactivity, data silos, stakeholder engagement) and thirteen means-ends objectives assessed by managers when operating the dashboard effectively. The developed means-ends objectives network will provide an information springboard for researchers as it uncovers key drivers of effective use of health information systems. Moreover, this research will assist both practitioners and implementers in enhancing features of comparable platforms, to be rolled out in similar contexts.