Factors Affecting Chatbot Resistance to Gain Knowledge About Family Planning Among Arab Women: A Conceptual Paper

Unplanned pregnancies are a serious public health concern in both developed and developing countries. In many developing countries, such as Arab countries, discussing family planning is surrounded by different barriers such as social and cultural stereotypes, and limited access to information. Chatbots provide women with the opportunity to learn about family planning while overcoming issues such as privacy and stereotypes. Although Chatbots have many benefits for Arab women in the family planning domain little research is conducted to study factors affecting women’s adoption of chatbots to learn about their family planning options or factors affecting them resisting adoption of this technology. Hence, this conceptual paper comes to focus on factors that might lead women in Arab communities to resist adopting chatbots to learn about family planning options regardless of their benefits. The proposed propositions in this paper are based on the Innovation resistance theory (IRT).