Emerging Next Generation Technology and the Challenge of Expanding Agility Across the Enterprise: An Engaged Scholarship Approach

Emerging Next Generation technology such as metaverse, AI systems and Conversational AI are largely open and fluid requiring the enactment of a similarly fluid and agile adoption approach across the enterprise. However, organisations continue to face cultural challenges in their attempts to enact agility despite their formalistic endorsement of it. This study adopts an engaged scholarship approach based on design science research to theoretically and practically develop a tool that supports organisations in their effort to enact and embed agility across the enterprise. The developed tool has been evaluated through a series of interviews, workshops and observations. The finding shows that it acts as a boundary object amongst members of an agile team that helps create a common understanding of the desired agile values and reduces the discrepancy between the endorsement of the values and their enactment through everyday practices. This study contributes to theory and practice by supporting the enactment of the necessary fluidity required for the successful adoption of emerging technology.