Information Security Awareness Safety Governance Model for Senior Citizens in Indian Banking Sector for Mobile and Internet Banking

Digital Baking is emerging with the need for faster and easier access to banking services. As newer technology is emerging, so is the way banking services are changing. One of the concerns that we wanted to address in this paper is about the senior citizens who perform the banking transactions and avail banking services mostly in an offline mode making them vulnerable. The paper wants to highlight how, in a secure manner, some of them are trying to get accustomed to the newer banking services using the mobile and internet banking channels. Hackers are keeping a close eye to tap into the senior citizen customer segment because many of them are naïve to the current technology. We see many instances where senior citizens are successfully hacked and their hard-earned money is lost. This is a social concern that the paper is trying to highlight and shall address this issue by building an Information Security Governance Model, which could be encouraged among the senior citizen population in India. There are many governance models that we might have come across, but our focus is to simplify the communication. We want to build a mechanism by which the senior citizens could understand and become comfortable in following the process by making their transactions more secure while availing the digital banking services.